Degraded transcoding performance

Incident Report for Flow Production Tracking

Resolved

The incident is over. We are working on processing any impacted transcoding jobs.

Posted Sep 18, 2019 - 22:52 UTC

Monitoring

The service is now back online. We are looking into reprocessing jobs that failed during the incident.

Posted Sep 18, 2019 - 21:24 UTC

Update

We have identified an issue with database lock, we are working on a solution.

Posted Sep 18, 2019 - 20:34 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 18, 2019 - 20:22 UTC

Investigating

The Shotgun Transcoding service is currently degraded. Users may experience transcode failures. We are currently investigating this issue.

Posted Sep 18, 2019 - 19:39 UTC

This incident affected: Transcoding Service.