Performance Degradation - Shotgun
Incident Report for Shotgun Software
Resolved
This incident is now resolved. We are still monitoring some results. All sites will be updated to the same version next week.
Posted 7 months ago. Jan 17, 2019 - 21:24 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted 7 months ago. Jan 17, 2019 - 19:13 UTC
Update
We will upgrading sites currently running 8.0.2.0 to 8.0.2.1 shortly. This is to address a regression introduced in 8.0.2.0 which caused stability issues for some clients. No downtime is expected, but users of upgraded sites will need to log back into their Shotgun account.
Posted 7 months ago. Jan 17, 2019 - 17:40 UTC
Identified
The issue has been identified, we've rolled back most sites to a previous stable version while we work on a fix.
Posted 7 months ago. Jan 16, 2019 - 20:41 UTC
Investigating
We are observing a degradation of performance on some sites following this morning's release. We will be reverting affected sites to a previous version while we investigate the problem.
Posted 7 months ago. Jan 16, 2019 - 19:57 UTC
This incident affected: Shotgun and Notification Service.