On Thursday July 30th 2020, from 15h32 to 16h55 UTC, some sites were incorrectly suspended. Affected clients were unable to access their site for a period during the incident.

What happened?

During a minor housekeeping operation a number of Shotgun sites were erroneously suspended for violation of payment terms. All affected sites were subsequently restored as soon as the oversight was identified.

Scope of impact

A limited number of sites were unavailable during the incident. Affected clients were unable to access their site until restored by Shotgun.

What will be done to prevent this incident from happening again?

We have made improvements to our internal administration API to safeguard against inappropriate changes being made accidentally in the future.