All Systems Operational

About This Site

We are actively monitoring all of our Shotgun services to help deliver the best possible service to you. This page is a dedicated place for you to find any scheduled or unscheduled events, as well as performance and uptime graphs.

Shotgun   ? Operational
Transcoding Service   ? Operational
CDN   ? Operational
90 days ago
100.0 % uptime
Today
Notification Service   ? Operational
Account Center   ? Operational
Help Center   ? Operational
Public Website   ? Operational
Shotgun Trials   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Shotgun Avg Response Time ?
Fetching
Shotgun Avg API Response Time ?
Fetching
Help Center Uptime
Fetching
Public Website Uptime
Fetching
Account Center Uptime
Fetching
Past Incidents
Feb 17, 2019

No incidents reported today.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019
Resolved - This incident has been resolved.
Feb 14, 23:14 UTC
Monitoring - The queue is slowly going down, around 10 minutes of waiting.
Feb 14, 20:39 UTC
Identified - Just lot of transcoding jobs to process, the waiting time is stable at around 30 minutes.
Feb 14, 18:42 UTC
Investigating - The legacy Shotgun Transcoding service is currently degraded. Users may experience longer than usual transcode times. We are currently investigating this issue. The transcoding waiting time is currently 30 minutes.
Feb 14, 17:26 UTC
Feb 13, 2019

No incidents reported.

Feb 12, 2019
Completed - The scheduled maintenance has been completed. Users will need to log back into their Shotgun account. Release notes are available here: https://support.shotgunsoftware.com/hc/en-us/articles/360016376154
Feb 12, 16:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 11:00 UTC
Scheduled - We will be deploying Shotgun 8.1.0.0 to all hosted sites. No downtime is expected, but users will need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://support.shotgunsoftware.com/hc/en-us/articles/360016376154

Detailed Schedule
Duration: 5 h
UTC Tuesday Feb 12th, 1100
AEST Tuesday Feb 12th, 2200
JST Tuesday Feb 12th, 2000
CST Tuesday Feb 12th, 1900
IST Tuesday Feb 12th, 1630
BST Tuesday Feb 12th, 1100
EDT Tuesday Feb 12th, 0600
PDT Tuesday Feb 12th, 0300
Feb 11, 20:26 UTC
Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019
Resolved - The Shotgun Transcoding service is now 100% operational and waiting time is 0.
Feb 9, 00:08 UTC
Identified - We have identified an issue with transcoder worker auto-scaling. We fixed the issue, the transcoder worker are now scaling up.
Feb 8, 23:45 UTC
Investigating - The Shotgun Transcoding service is currently degraded. Users may experience longer than usual transcode times. We are currently investigating this issue. The current transcoding time is 35 minutes.
Feb 8, 23:01 UTC
Feb 7, 2019

No incidents reported.

Feb 6, 2019
Completed - The scheduled maintenance has been completed.
Feb 6, 16:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 16:30 UTC
Scheduled - We will be updating the Shotgun Account Center. https://account.shotgunsoftware.com will be temporarily unavailable.
Feb 6, 16:15 UTC
Feb 5, 2019

No incidents reported.

Feb 4, 2019

No incidents reported.

Feb 3, 2019

No incidents reported.