All Systems Operational

About This Site

We are actively monitoring all of our Shotgun services to help deliver the best possible service to you. This page is a dedicated place for you to find any scheduled or unscheduled events, as well as performance and uptime graphs.

Shotgun ? Operational
Transcoding Service ? Operational
CDN ? Operational
Notification Service ? Operational
Account Center ? Operational
Help Center ? Operational
Public Website ? Operational
Shotgun Trials ? Operational
Shotgun Community ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Shotgun Avg Response Time ?
Fetching
Shotgun Avg API Response Time ?
Fetching
Past Incidents
Aug 7, 2020

No incidents reported today.

Aug 6, 2020
Completed - The scheduled maintenance has been completed.
Aug 6, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 12:00 UTC
Scheduled - We will be deploying Shotgun 8.15.0.4998 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://community.shotgunsoftware.com/t/8-15-release-notes/9345/10

Detailed Schedule
Duration: 1 h
UTC: Thursday August 6, 1200
Aug 5, 19:52 UTC
Aug 5, 2020
Completed - The scheduled maintenance has been completed.
Aug 5, 17:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 17:00 UTC
Scheduled - We will be updating the Shotgun Account Center. https://account.shotgunsoftware.com will be temporarily unavailable. Shotgun trial requests will be delayed until the end of the maintenance.
Aug 5, 15:37 UTC
Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020
Completed - The scheduled maintenance has been completed.
Jul 31, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 09:00 UTC
Scheduled - We will upgrade some infrastructure software components. No downtime is expected during the maintenance but some requests may punctually fail.

This maintenance is mandatory for all sites.
Jul 30, 14:20 UTC
Jul 30, 2020
Postmortem - Read details
Aug 3, 17:47 UTC
Resolved - This incident has been resolved.
Jul 30, 19:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 30, 17:00 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 30, 16:39 UTC
Investigating - We are observing a high number of failed requests to the Shotgun service which may impact site availability for some clients. Email notifications may also be delayed. This issue is under investigation.
Jul 30, 16:04 UTC
Completed - The scheduled maintenance has been completed.
Jul 30, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 12:00 UTC
Scheduled - We will be deploying Shotgun 8.15.0.4957 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://community.shotgunsoftware.com/t/8-15-release-notes/9345/6

Detailed Schedule
Duration: 1 h
UTC: Thursday July 30, 1200
Jul 29, 19:27 UTC
Jul 29, 2020
Completed - The scheduled maintenance has been completed.
Jul 29, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 12:00 UTC
Scheduled - We will be deploying Shotgun 8.15.0.4949 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://community.shotgunsoftware.com/t/8-15-release-notes/9345/5

Detailed Schedule
Duration: 1 h
UTC: Wednesday July 29, 1200
Jul 28, 19:33 UTC
Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.