Shotgun Software Status

All Systems Operational

About This Site

We are actively monitoring all of our Shotgun services to help deliver the best possible service to you. This page is a dedicated place for you to find any scheduled or unscheduled events, as well as performance and uptime graphs.

Uptime over the past 90 days. View historical uptime.

Shotgun Operational

Transcoding Service Operational

CDN Operational

90 days ago

100.0 % uptime

Today

Notification Service Operational

Account Center Operational

Help Center Operational

Public Website Operational

Shotgun Trials Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Shotgun Avg Response Time

Fetching

Shotgun Avg API Response Time

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Help Center Uptime

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Public Website Uptime

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Account Center Uptime

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Past Incidents

Feb 17, 2019

No incidents reported today.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

Degraded transcoding performance

Resolved - This incident has been resolved.
Feb 14, 23:14 UTC

Monitoring - The queue is slowly going down, around 10 minutes of waiting.
Feb 14, 20:39 UTC

Identified - Just lot of transcoding jobs to process, the waiting time is stable at around 30 minutes.
Feb 14, 18:42 UTC

Investigating - The legacy Shotgun Transcoding service is currently degraded. Users may experience longer than usual transcode times. We are currently investigating this issue. The transcoding waiting time is currently 30 minutes.
Feb 14, 17:26 UTC

Feb 13, 2019

No incidents reported.

Feb 12, 2019

Upgrade - All Hosted Sites: 8.1.0.0

Completed - The scheduled maintenance has been completed. Users will need to log back into their Shotgun account. Release notes are available here: https://support.shotgunsoftware.com/hc/en-us/articles/360016376154
Feb 12, 16:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 11:00 UTC

Scheduled - We will be deploying Shotgun 8.1.0.0 to all hosted sites. No downtime is expected, but users will need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://support.shotgunsoftware.com/hc/en-us/articles/360016376154

Detailed Schedule
Duration: 5 h
UTC Tuesday Feb 12th, 1100
AEST Tuesday Feb 12th, 2200
JST Tuesday Feb 12th, 2000
CST Tuesday Feb 12th, 1900
IST Tuesday Feb 12th, 1630
BST Tuesday Feb 12th, 1100
EDT Tuesday Feb 12th, 0600
PDT Tuesday Feb 12th, 0300
Feb 11, 20:26 UTC

Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

Degraded transcoding performance

Resolved - The Shotgun Transcoding service is now 100% operational and waiting time is 0.
Feb 9, 00:08 UTC

Identified - We have identified an issue with transcoder worker auto-scaling. We fixed the issue, the transcoder worker are now scaling up.
Feb 8, 23:45 UTC

Investigating - The Shotgun Transcoding service is currently degraded. Users may experience longer than usual transcode times. We are currently investigating this issue. The current transcoding time is 35 minutes.
Feb 8, 23:01 UTC

Feb 7, 2019

No incidents reported.

Feb 6, 2019

Maintenance - Account Center

Completed - The scheduled maintenance has been completed.
Feb 6, 16:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 16:30 UTC

Scheduled - We will be updating the Shotgun Account Center. https://account.shotgunsoftware.com will be temporarily unavailable.
Feb 6, 16:15 UTC

Feb 5, 2019

No incidents reported.

Feb 4, 2019

No incidents reported.

Feb 3, 2019

No incidents reported.