All Systems Operational

About This Site

We are actively monitoring all of our Shotgun services to help deliver the best possible service to you. This page is a dedicated place for you to find any scheduled or unscheduled events, as well as performance and uptime graphs.

Shotgun ? Operational
Transcoding Service ? Operational
CDN ? Operational
Notification Service ? Operational
Account Center ? Operational
Help Center ? Operational
Public Website ? Operational
Shotgun Trials ? Operational
Shotgun Community ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Shotgun Avg Response Time ?
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Shotgun Avg API Response Time ?
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Past Incidents
Jan 22, 2020

No incidents reported today.

Jan 21, 2020
Upgrade - All Hosted Sites: 8.8.0.3233
Completed - The scheduled maintenance has been completed.
Jan 21, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 13:00 UTC
Scheduled - We will be deploying Shotgun 8.8.0.3233 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Detailed Schedule
Duration: 0.5 h
UTC: Tuesday Jan 21, 1300
Jan 20, 20:25 UTC
Degraded transcoding performance
Resolved - This incident has been resolved.
Jan 21, 08:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 21, 08:04 UTC
Investigating - The Shotgun Transcoding service is currently degraded. Users may experience longer than usual transcode times. We are currently investigating this issue.
Jan 21, 07:42 UTC
Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020
Upgrade - All Hosted Sites: 8.8.0.3210
Completed - The scheduled maintenance has been completed.
Jan 16, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 13:01 UTC
Scheduled - We will be deploying Shotgun 8.8.0.3210 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Detailed Schedule
Duration: 0.5 h
UTC: Thursday Jan 16, 1300
Jan 15, 22:07 UTC
Jan 15, 2020
Service Degradation - Shotgun Trials
Resolved - This incident has been resolved.
Jan 15, 17:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 16:44 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 15, 16:30 UTC
Investigating - Shotgun trial sites (https://www.shotgunsoftware.com/trial) are currently unavailable.
We are investigating the issue.
Jan 15, 15:31 UTC
Jan 14, 2020
Upgrade - All Hosted Sites: 8.8.0.3191
Completed - The scheduled maintenance has been completed.
Jan 14, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 13:01 UTC
Scheduled - We will be deploying Shotgun 8.8.0.3191 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Detailed Schedule
Duration: 0.5 h
UTC: Tuesday, January 14, 1300
Jan 13, 20:58 UTC
Degraded transcoding performance
Resolved - This incident has been resolved.
Jan 14, 04:51 UTC
Monitoring - The transcoding issue has been fixed. We are currently re-processing jobs submitted during the incident. Thank you for your patience.
Jan 14, 03:30 UTC
Identified - The Shotgun Transcoding service is currently down. We found the issue and working on the solution right now.
Jan 14, 02:30 UTC
Investigating - The Shotgun Transcoding service is currently degraded. Users may experience longer than usual transcode times or thumbnails missing. We are currently investigating this issue.
Jan 14, 01:20 UTC
Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020
Degraded transcoding performance
Resolved - This incident has been resolved.
Jan 9, 18:27 UTC
Update - We are continuing to monitor for any further issues.
Jan 9, 18:20 UTC
Monitoring - We identified the issue, the transcoding waiting time is quickly going down.
Jan 9, 18:13 UTC
Update - Transcoding waiting time is currently 12 minutes.
Jan 9, 17:57 UTC
Investigating - The Shotgun Transcoding service is currently degraded. Users may experience longer than usual transcode times. We are currently investigating this issue.
Jan 9, 17:56 UTC
Upgrade - All Hosted Sites: 8.8.0.3165
Completed - The scheduled maintenance has been completed.
Jan 9, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 13:00 UTC
Scheduled - We will be deploying Shotgun 8.8.0.3165 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://support.shotgunsoftware.com/hc/en-us/articles/360039101554-8-8-Release-Notes#8_8_0_3165

Detailed Schedule
Duration: 0.5 h
UTC: Thursday, January 9, 1300
Jan 8, 20:30 UTC
Jan 8, 2020

No incidents reported.

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