All Systems Operational

About This Site

We are actively monitoring all of our Shotgun services to help deliver the best possible service to you. This page is a dedicated place for you to find any scheduled or unscheduled events, as well as performance and uptime graphs.

Uptime over the past 90 days. View historical uptime.
Shotgun   ? Operational
Transcoding Service   ? Operational
CDN   ? Operational
90 days ago
100.0 % uptime
Today
Notification Service   ? Operational
Account Center   ? Operational
Help Center   ? Operational
Public Website   ? Operational
Shotgun Trials   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Shotgun Avg Response Time ?
Fetching
Shotgun Avg API Response Time ?
Fetching
Help Center Uptime
Fetching
Public Website Uptime
Fetching
Account Center Uptime
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Transcoder Avg. Waiting Time
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Transcoder Uptime
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Past Incidents
Aug 14, 2018
Maintenance - Account Center
Completed - The scheduled maintenance has been completed.
Aug 14, 14:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 14:00 UTC
Scheduled - We will be updating the Shotgun Account Center. https://account.shotgunsoftware.com will be temporarily unavailable.
Aug 14, 13:51 UTC
Aug 13, 2018
Maintenance - Account Center
Completed - The scheduled maintenance has been completed.
Aug 13, 20:13 UTC
Verifying - Verification is currently underway for the maintenance items.
Aug 13, 20:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 20:00 UTC
Scheduled - We will be updating the Shotgun Account Center. https://account.shotgunsoftware.com will be temporarily unavailable.
Aug 13, 19:52 UTC
Maintenance - Account Center
Completed - The scheduled maintenance has been completed.
Aug 13, 14:44 UTC
Verifying - Verification is currently underway for the maintenance items.
Aug 13, 14:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 14:30 UTC
Scheduled - We will be updating the Shotgun Account Center. https://account.shotgunsoftware.com will be temporarily unavailable.
Aug 13, 14:16 UTC
Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018
Maintenance - Account Center
Completed - The scheduled maintenance has been completed.
Aug 9, 13:34 UTC
Verifying - Verification is currently underway for the maintenance items.
Aug 9, 13:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 13:31 UTC
Scheduled - We will be updating the Shotgun Account Center. https://account.shotgunsoftware.com will be temporarily unavailable.
Aug 9, 12:17 UTC
Aug 8, 2018
Service Degradation - Support Website
Resolved - This incident has been resolved.
Aug 8, 17:54 UTC
Identified - The issue has been identified as a service degradation with our support tool provider. The support page is now back, and our provider is investigating the issue.
Aug 8, 16:36 UTC
Investigating - The Shotgun support website https://support.shotgunsoftware.com is currently unavailable. Our provider is experiencing service degradation. Further updates will be provided.
Aug 8, 16:17 UTC
Aug 7, 2018
Degraded transcoding performance
Resolved - This incident has been resolved.
Aug 7, 20:38 UTC
Identified - The current transcoding delay to transcode files not using the new API is around 35 minutes.
Aug 7, 19:38 UTC
Investigating - The Shotgun Transcoding service is currently degraded. Only clients still using an old version of the Shotgun Python API are affected. Users may experience longer than usual transcode times.
Aug 7, 18:58 UTC
Maintenance - Account Center
Completed - The scheduled maintenance has been completed.
Aug 7, 17:46 UTC
Verifying - Verification is currently underway for the maintenance items.
Aug 7, 17:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 17:30 UTC
Scheduled - We will be updating the Shotgun Account Center. https://account.shotgunsoftware.com will be temporarily unavailable.
Aug 7, 17:04 UTC
Degraded transcoding performance
Resolved - This incident has been resolved.
Aug 7, 17:40 UTC
Identified - The issue was cause by a unusual amount of jobs submitted in a short period of time. The transcoding service is chewing them fast and the service should recover soon.
Aug 7, 17:10 UTC
Investigating - The Shotgun Transcoding service is currently degraded. Only clients still using an old version of the Shotgun Python API are affected. Users may experience longer than usual transcode times.
Aug 7, 17:05 UTC
Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018

No incidents reported.

Aug 2, 2018
No Downtime - All Hosted Sites Minor Maintenance
Completed - The scheduled maintenance has been completed.
Aug 2, 11:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 11:46 UTC
Scheduled - We will upgrade some infrastructure software components. No downtime is expected during the maintenance but some requests may punctually fail.

This maintenance is mandatory for all sites.
Aug 2, 11:45 UTC
Aug 1, 2018
Service Degradation - Shotgun
Resolved - Shotgun has been stable for the last 2h.
Aug 1, 16:40 UTC
Monitoring - System is back to normal. We are currently monitoring
Aug 1, 15:04 UTC
Identified - We identified unusual query pattern that overloaded one of our database cluster.
Aug 1, 14:59 UTC
Investigating - We are observing a number of failed requests to the Shotgun service which may impact site availability for some clients. Email notifications may also be delayed. This issue is under investigation.
Aug 1, 14:55 UTC
Jul 31, 2018
No Downtime - All Hosted Sites Minor Maintenance
Completed - The scheduled maintenance has been completed.
Jul 31, 15:47 UTC
Verifying - Verification is currently underway for the maintenance items.
Jul 31, 15:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 15:30 UTC
Scheduled - We will upgrade some infrastructure software components. No downtime is expected during the maintenance but some requests may punctually fail.

This maintenance is mandatory for all sites.
Jul 31, 14:55 UTC
No Downtime - HTTP Deprecation
Completed - The scheduled maintenance has been completed.
Jul 31, 10:43 UTC
Verifying - Verification is currently underway for the maintenance items.
Jul 31, 10:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 10:00 UTC
Scheduled - On July 31st 2018, Shotgun will only allow HTTPS connections; HTTP connections will be refused. Clients that have been identified to connect to Shotgun using HTTP have been notified through an in-app banner targeted at Shotgun Admins. If you have not been directly notified, it is safe to assume that you won't be impacted by this change. A very small amount of clients will be impacted.

See the following article for more details about the change and how it can impact your site:
https://support.shotgunsoftware.com/hc/en-us/articles/360006473493-HTTP-Deprecation-July-31-2018
Jul 3, 15:15 UTC
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