All Systems Operational

About This Site

We are actively monitoring all of our Shotgun services to help deliver the best possible service to you. This page is a dedicated place for you to find any scheduled or unscheduled events, as well as performance and uptime graphs.

Uptime over the past 90 days. View historical uptime.
Shotgun ? Operational
Transcoding Service ? Operational
CDN ? Operational
90 days ago
100.0 % uptime
Today
Notification Service ? Operational
Account Center ? Operational
Help Center ? Operational
Public Website ? Operational
Shotgun Trials ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
No Downtime - All Hosted Sites Minor Maintenance Jul 22, 10:00-11:00 UTC
We will upgrade some infrastructure software components. No downtime is expected during the maintenance but some requests may punctually fail.

This maintenance is mandatory for all sites.
Posted on Jul 19, 15:55 UTC
System Metrics Month Week Day
Shotgun Avg Response Time ?
Fetching
Shotgun Avg API Response Time ?
Fetching
Help Center Uptime
Fetching
Public Website Uptime
Fetching
Account Center Uptime
Fetching
Past Incidents
Jul 20, 2019

No incidents reported today.

Jul 19, 2019
Email Notification Delay - Shotgun
Resolved - This incident has been resolved.
Jul 19, 17:44 UTC
Monitoring - We have manually up scale the email notification database and we are back in business.
Jul 19, 17:41 UTC
Investigating - Email notifications are delayed for some sites. This issue is under investigation.
Jul 19, 17:06 UTC
Jul 18, 2019
Upgrade - All Hosted Sites: 8.4.0.3
Completed - The scheduled maintenance has been completed. Users may need to log back into their Shotgun accounts.
Release notes are available here:
https://support.shotgunsoftware.com/hc/en-us/articles/360025649873-8-4-Release-Notes#8_4_0_3
Jul 18, 15:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 14:00 UTC
Scheduled - We will be deploying Shotgun 8.4.0.3 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://support.shotgunsoftware.com/hc/en-us/articles/360025649873-8-4-Release-Notes#8_4_0_3

Detailed Schedule
Duration: 2 h
UTC: Thursday, July 18th, 1400
Jul 18, 03:56 UTC
Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019
Service Degradation - Shotgun
Resolved - This incident has been resolved.
Jul 15, 17:07 UTC
Monitoring - We have identify one database cluster that was under heavy load. We have mitigated the issue and we are monitoring it closely.
Jul 15, 15:32 UTC
Investigating - We are observing a number of failed requests to the Shotgun service which may impact site availability for some clients. This issue is under investigation.
Jul 15, 14:05 UTC
Upgrade - All Hosted Sites: 8.4.0.2
Completed - The scheduled maintenance has been completed. Users may need to log back into their Shotgun account.
Release notes are available here:
https://support.shotgunsoftware.com/hc/en-us/articles/360025649873-8-4-Release-Notes#8_4_0_2
Jul 15, 15:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 14:01 UTC
Scheduled - We will be deploying Shotgun 8.4.0.2 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://support.shotgunsoftware.com/hc/en-us/articles/360025649873-8-4-Release-Notes#8_4_0_2

Detailed Schedule
Duration: 2 h
UTC: Monday, July 15th, 1400
Jul 15, 04:07 UTC
Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019
Upgrade - All Hosted Sites: 8.4.0.1
Completed - The scheduled maintenance has been completed. Users may need to log back into their Shotgun account.

Release notes are available here:
https://support.shotgunsoftware.com/hc/en-us/articles/360025649873-8-4-Release-Notes#8_4_0_1
Jul 10, 22:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 21:01 UTC
Scheduled - We will be deploying Shotgun 8.4.0.1 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://support.shotgunsoftware.com/hc/en-us/articles/360025649873-8-4-Release-Notes#8_4_0_1

Detailed Schedule
Duration: 2 h
UTC: Wednesday, July 10th, 2100
Jul 10, 20:43 UTC
Jul 9, 2019
Upgrade - All Hosted Sites: 8.4.0.0
Completed - The scheduled maintenance has been completed.
Jul 9, 19:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 10:00 UTC
Scheduled - We will be deploying Shotgun 8.4.0.0 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://support.shotgunsoftware.com/hc/en-us/articles/360025649873

Detailed Schedule
Duration: 8 h
UTC: Tuesday, July 9th, 10:00
AEDT: Tuesday, July 9th, 21:00
JST: Tuesday, July 9th, 19:00
CST: Tuesday, July 9th, 18:00
IST: Tuesday, July 9th, 15:30
GMT: Tuesday, July 9th, 10:00
EDT: Tuesday, July 9th, 06:00
PDT: Tuesday, July 9th, 03:00
Jul 8, 19:14 UTC
Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

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