Shotgun Software Status

All Systems Operational

About This Site

We are actively monitoring all of our Shotgun services to help deliver the best possible service to you. This page is a dedicated place for you to find any scheduled or unscheduled events, as well as performance and uptime graphs.

Shotgun Operational

Transcoding Service Operational

CDN Operational

Notification Service Operational

Account Center Operational

Help Center Operational

Public Website Operational

Shotgun Trials Operational

Shotgun Community Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Shotgun Avg Response Time

Fetching

Shotgun Avg API Response Time

Fetching

Past Incidents

Aug 7, 2020

No incidents reported today.

Aug 6, 2020

Upgrade - All Hosted Sites: 8.15.0.4998

Completed - The scheduled maintenance has been completed.
Aug 6, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 12:00 UTC

Scheduled - We will be deploying Shotgun 8.15.0.4998 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://community.shotgunsoftware.com/t/8-15-release-notes/9345/10

Detailed Schedule
Duration: 1 h
UTC: Thursday August 6, 1200
Aug 5, 19:52 UTC

Aug 5, 2020

Maintenance - Account Center

Completed - The scheduled maintenance has been completed.
Aug 5, 17:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 17:00 UTC

Scheduled - We will be updating the Shotgun Account Center. https://account.shotgunsoftware.com will be temporarily unavailable. Shotgun trial requests will be delayed until the end of the maintenance.
Aug 5, 15:37 UTC

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No Downtime - All Hosted Sites Minor Maintenance

Completed - The scheduled maintenance has been completed.
Jul 31, 09:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 09:00 UTC

Scheduled - We will upgrade some infrastructure software components. No downtime is expected during the maintenance but some requests may punctually fail.

This maintenance is mandatory for all sites.
Jul 30, 14:20 UTC

Jul 30, 2020

Service Degradation - Shotgun

Postmortem - Read details
Aug 3, 17:47 UTC

Resolved - This incident has been resolved.
Jul 30, 19:22 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 30, 17:00 UTC

Identified - The issue has been identified and a fix is being implemented.
Jul 30, 16:39 UTC

Investigating - We are observing a high number of failed requests to the Shotgun service which may impact site availability for some clients. Email notifications may also be delayed. This issue is under investigation.
Jul 30, 16:04 UTC

Upgrade - All Hosted Sites: 8.15.0.4957

Completed - The scheduled maintenance has been completed.
Jul 30, 13:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 12:00 UTC

Scheduled - We will be deploying Shotgun 8.15.0.4957 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://community.shotgunsoftware.com/t/8-15-release-notes/9345/6

Detailed Schedule
Duration: 1 h
UTC: Thursday July 30, 1200
Jul 29, 19:27 UTC

Jul 29, 2020

Upgrade - All Hosted Sites: 8.15.0.4949

Completed - The scheduled maintenance has been completed.
Jul 29, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 12:00 UTC

Scheduled - We will be deploying Shotgun 8.15.0.4949 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://community.shotgunsoftware.com/t/8-15-release-notes/9345/5

Detailed Schedule
Duration: 1 h
UTC: Wednesday July 29, 1200
Jul 28, 19:33 UTC

Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.