All Systems Operational

About This Site

We are actively monitoring all of our Shotgun services to help deliver the best possible service to you. This page is a dedicated place for you to find any scheduled or unscheduled events, as well as performance and uptime graphs.

Shotgun ? Operational
Transcoding Service ? Operational
CDN ? Operational
Notification Service ? Operational
Account Center ? Operational
Help Center ? Operational
Public Website ? Operational
Shotgun Trials ? Operational
Shotgun Community ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Shotgun Avg Response Time ?
Fetching
Shotgun Avg API Response Time ?
Fetching
Help Center Uptime
Fetching
Public Website Uptime
Fetching
Account Center Uptime
Fetching
Shotgun Community
Fetching
Past Incidents
Aug 20, 2019

No incidents reported today.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019
Upgrade - All Hosted Sites: 8.4.2.3
Completed - The scheduled maintenance has been completed. Users may need to log back into their Shotgun accounts.
Release notes are available here:
https://support.shotgunsoftware.com/hc/en-us/articles/360025649873-8-4-Release-Notes#8_4_2_3
Aug 12, 18:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 17:10 UTC
Scheduled - We will be deploying Shotgun 8.4.2.3 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://support.shotgunsoftware.com/hc/en-us/articles/360025649873-8-4-Release-Notes#8_4_2_3

Detailed Schedule
Duration: 1 h
UTC: Monday, Aug 12th, 1700
Aug 12, 16:32 UTC
Maintenance - Account Center
Completed - The scheduled maintenance has been completed.
Aug 12, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 14:03 UTC
Scheduled - We will be updating the Shotgun Account Center. https://account.shotgunsoftware.com will be temporarily unavailable. Shotgun trial requests will be delayed until the end of the maintenance.
Aug 8, 19:12 UTC
Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019
Upgrade - All Hosted Sites: 8.4.2.2
Completed - The scheduled maintenance has been completed. Users may need to log back into their Shotgun accounts.
Release notes are available here:
https://support.shotgunsoftware.com/hc/en-us/articles/360025649873-8-4-Release-Notes#8_4_2_2
Aug 8, 15:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 14:00 UTC
Scheduled - We will be deploying Shotgun 8.4.2.2 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://support.shotgunsoftware.com/hc/en-us/articles/360025649873-8-4-Release-Notes#8_4_2_2

Detailed Schedule
Duration: 1 h
UTC: Thursday, August 8th, 1400
Aug 8, 13:32 UTC
Aug 7, 2019
Upgrade - All Hosted Sites: 8.4.2.1
Completed - The scheduled maintenance has been completed. Users may need to log back into their Shotgun accounts.
Release notes are available here:
https://support.shotgunsoftware.com/hc/en-us/articles/360025649873-8-4-Release-Notes#8_4_2_1
Aug 7, 20:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 18:00 UTC
Scheduled - We will be deploying Shotgun 8.4.2.1 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://support.shotgunsoftware.com/hc/en-us/articles/360025649873-8-4-Release-Notes#8_4_2_1

Detailed Schedule
Duration: 1 h
UTC: Wednesday, August 7th, 1800
Aug 7, 17:30 UTC
Maintenance - Account Center
Completed - The scheduled maintenance has been completed.
Aug 7, 15:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 15:00 UTC
Scheduled - We will be updating the Shotgun Account Center. https://account.shotgunsoftware.com will be temporarily unavailable. Shotgun trial requests will be delayed until the end of the maintenance.
Aug 7, 14:54 UTC
Maintenance - Account Center
Completed - The scheduled maintenance has been completed.
Aug 7, 07:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 07:01 UTC
Scheduled - We will be updating the Shotgun Account Center. https://account.shotgunsoftware.com will be temporarily unavailable. Shotgun trial requests will be delayed until the end of the maintenance.
Aug 6, 20:52 UTC
Service Degradation - Shotgun
Postmortem - Read details
Aug 8, 18:54 UTC
Resolved - Things have stabilized since we push a configuration change in the system. We are still monitoring the system and will push additional fixes to further improve things.
Aug 7, 01:08 UTC
Monitoring - We pushed a change and things are slowly improving. We are monitoring.
Aug 6, 18:59 UTC
Update - We are observing high load on our application servers, which trigger 503 errors for heavier users. We identified a possible culprit and we are working on mitigating the issue.
Aug 6, 18:19 UTC
Investigating - We are observing a high number of failed requests to the Shotgun service which may impact site availability for some clients. Email notifications may also be delayed. This issue is under investigation.
Aug 6, 18:13 UTC
Aug 6, 2019
Upgrade - All Hosted Sites: 8.4.2.0
Completed - The scheduled maintenance has been completed. Users may need to log back into their Shotgun accounts.
Release notes are available here:
https://support.shotgunsoftware.com/hc/en-us/articles/360025649873-8-4-Release-Notes#8_4_2_0
Aug 6, 15:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 10:01 UTC
Scheduled - We will be deploying Shotgun 8.4.2.0 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://support.shotgunsoftware.com/hc/en-us/articles/360025649873-8-4-Release-Notes#8_4_2_0

Detailed Schedule
Duration: 5 h
UTC: Tuesday, Aug 6th, 10:00
AEDT: Tuesday, Aug 6th, 21:00
JST: Tuesday, Aug 6th, 19:00
CST: Tuesday, Aug 6th, 18:00
IST: Tuesday, Aug 6th, 15:30
GMT: Tuesday, Aug 6th, 10:00
EDT: Tuesday, Aug 6th, 06:00
PDT: Tuesday, Aug 6th, 03:00
Aug 5, 17:23 UTC
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