All Systems Operational

About This Site

We are actively monitoring all of our Shotgun services to help deliver the best possible service to you. This page is a dedicated place for you to find any scheduled or unscheduled events, as well as performance and uptime graphs.

Shotgun ? Operational
Transcoding Service ? Operational
CDN ? Operational
Notification Service ? Operational
Account Center ? Operational
Help Center ? Operational
Public Website ? Operational
Shotgun Trials ? Operational
Shotgun Community ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Downtime - Hosted sites - Database Server Maintenance Apr 12, 13:00-14:30 UTC
We will be performing routine maintenance on our database servers. Some hosted sites will be down for 30 seconds during this mandatory operation.

Detailed Schedule
Duration: 30 minutes
Downtime: 30 seconds
UTC Sunday April 12th, 1300
AEDT Monday April 13th, 0000
JST Sunday April 12th, 2200
CST Sunday April 12th, 2100
IST Sunday April 12th, 1830
GMT Sunday April 12th, 1300
EST Sunday April 12th, 0900
PST Sunday April 12th, 0600
Posted on Apr 9, 20:59 UTC
System Metrics Month Week Day
Shotgun Avg Response Time ?
Fetching
Shotgun Avg API Response Time ?
Fetching
Past Incidents
Apr 10, 2020

No incidents reported today.

Apr 9, 2020
Maintenance - Account Center
Completed - The scheduled maintenance has been completed.
Apr 9, 19:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 19:00 UTC
Scheduled - We will be updating the Shotgun Account Center. https://account.shotgunsoftware.com will be temporarily unavailable. Shotgun trial requests will be delayed until the end of the maintenance.
Apr 9, 18:02 UTC
Shotgun API issues
Resolved - Rollback is completed. Thanks for your patience.
Apr 9, 17:54 UTC
Identified - We have identified the issue and we are currently rolling back to the previous version of Shotgun.
Apr 9, 16:37 UTC
Investigating - Several clients have reported issues with the Shotgun API. This issue is under investigation.
Apr 9, 16:31 UTC
Upgrade - All Hosted Sites: 8.11.0.4033
Completed - The scheduled maintenance has been completed.
Apr 9, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 12:00 UTC
Scheduled - We will be deploying Shotgun 8.11.0.4033 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://community.shotgunsoftware.com/t/8-11-release-notes/7836/2

Detailed Schedule
Duration: 1 h
UTC: Thursday April 9, 1200
Apr 8, 20:03 UTC
Apr 8, 2020
Maintenance - Account Center
Completed - The scheduled maintenance has been completed.
Apr 8, 14:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 14:30 UTC
Scheduled - We will be updating the Shotgun Account Center. https://account.shotgunsoftware.com will be temporarily unavailable. Shotgun trial requests will be delayed until the end of the maintenance.
Apr 8, 13:27 UTC
Apr 7, 2020

No incidents reported.

Apr 6, 2020
Maintenance - Account Center
Completed - The scheduled maintenance has been completed.
Apr 6, 18:15 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 6, 18:09 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 6, 18:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 18:00 UTC
Scheduled - We will be updating the Shotgun Account Center. https://account.shotgunsoftware.com will be temporarily unavailable. Shotgun trial requests will be delayed until the end of the maintenance.
Apr 6, 17:00 UTC
Service Degradation - Shotgun
Resolved - This incident has been resolved.
Apr 6, 13:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 6, 13:39 UTC
Update - We are continuing to work on a fix for this issue.
Apr 6, 13:27 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 6, 12:28 UTC
Investigating - We are observing a high number of failed requests to the Shotgun service which may impact site availability for some clients. Email notifications may also be delayed. This issue is under investigation.
Apr 6, 11:16 UTC
Upgrade - All Hosted Sites: 8.11.0.3988
Completed - The scheduled maintenance has been completed.
Apr 6, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 10:00 UTC
Scheduled - We will be deploying Shotgun 8.11.0.3988 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://community.shotgunsoftware.com/t/8-11-release-notes/7836

Detailed Schedule
Duration: 3 h
UTC: Monday, March 9, 1000
AEDT: Monday, March 9, 2100
JST: Monday, March 9, 1900
IST: Monday, March 9, 1530
BST: Monday, March 9, 1000
EDT: Monday, March 9, 0600
PDT: Monday, March 9, 0300
Apr 3, 20:04 UTC
Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020
Upgrade - All Hosted Sites: 8.10.0.3953
Completed - The scheduled maintenance has been completed.
Apr 2, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 12:01 UTC
Scheduled - We will be deploying Shotgun 8.10.0.3953 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Detailed Schedule
Duration: 0.5 h
UTC: Thursday April 2, 1200
Apr 1, 20:02 UTC
Apr 1, 2020
Service Degradation - Shotgun
Postmortem - Read details
Apr 7, 20:10 UTC
Resolved - This incident has been resolved.
Apr 1, 16:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 1, 15:20 UTC
Update - We are noticing outage on some sites. We are still investigating the issue. Thank you for your patience.
Apr 1, 14:35 UTC
Update - We are continuing to investigate this issue.
Apr 1, 13:51 UTC
Investigating - We are observing a high number of failed requests to the Shotgun service which may impact site availability for some clients. Email notifications may also be delayed. This issue is under investigation.
Apr 1, 13:05 UTC
Mar 31, 2020
Upgrade - All Hosted Sites: 8.10.0.3912
Completed - The scheduled maintenance has been completed.
Mar 31, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 12:00 UTC
Scheduled - We will be deploying Shotgun 8.10.0.3912 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://community.shotgunsoftware.com/t/8-10-release-notes/7208/10

Detailed Schedule
Duration: 0.5 h
UTC: Tuesday March 31, 1200
Mar 30, 19:54 UTC
Mar 30, 2020
Maintenance - Account Center
Completed - The scheduled maintenance has been completed.
Mar 30, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 15:30 UTC
Scheduled - We will be updating the Shotgun Account Center. https://account.shotgunsoftware.com will be temporarily unavailable. Shotgun trial requests will be delayed until the end of the maintenance.
Mar 30, 13:10 UTC
Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

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