Shotgun Software Status

All Systems Operational

About This Site

We are actively monitoring all of our Shotgun services to help deliver the best possible service to you. This page is a dedicated place for you to find any scheduled or unscheduled events, as well as performance and uptime graphs.

Uptime over the past 90 days. View historical uptime.

Shotgun Operational

Transcoding Service Operational

CDN Operational

90 days ago

100.0 % uptime

Today

Notification Service Operational

Account Center Operational

Help Center Operational

Public Website Operational

Shotgun Trials Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Shotgun Avg Response Time

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Shotgun Avg API Response Time

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Help Center Uptime

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Public Website Uptime

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Account Center Uptime

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Past Incidents

Jan 24, 2019

No incidents reported today.

Jan 23, 2019

No incidents reported.

Jan 22, 2019

Deprecation of insecure HTTPS encryption methods

Completed - We've been monitoring usage of older protocols (TLS v1.0/v1.1), and while most sites have little to no problematic traffic, on some sites we still see significant traffic that would be blocked. To try and make this transition as painless for you as possible, we've decided to postpone the requirement of TLSv1.2.

The new target date for the change is Tuesday, April 2nd.

Please see https://support.shotgunsoftware.com/hc/en-us/articles/360009371913-Insecure-HTTPS-and-Old-Toolkit-Core-Deprecation-January-23rd-2019 for more details.
Jan 22, 21:57 UTC

Scheduled - As of January 23rd, 2019 we will only be supporting connections using TLSv1.2 to connect to Shotgun. Older implementations of TLS (v1.0 and v1.1) have known vulnerabilities that make them no longer secure enough given modern standards and as a result Shotgun's support for these older TLS implementations is being discontinued.

Further details on how this could impact your Shotgun site are available at https://support.shotgunsoftware.com/hc/en-us/articles/360009371913.
Dec 17, 18:17 UTC

Degraded email notifier performance

Resolved - This incident has been resolved.
Jan 22, 20:59 UTC

Monitoring - An issue was identified whereby email notifications containing unicode characters were not being sent. This has been addressed in Shotgun v8.0.2.2 which was recently deployed to all sites.
Jan 22, 18:03 UTC

Update - We are continuing to investigate this issue.
Jan 22, 08:52 UTC

Investigating - The Shotgun email service is currently degraded. Users may experience issue with email delivery. We are currently investigating this issue.
Jan 22, 08:44 UTC

Upgrade - All Hosted Sites: 8.0.2.2

Completed - The scheduled maintenance has been completed. Users may need to log back into their Shotgun account. Release notes are available here: https://support.shotgunsoftware.com/hc/en-us/articles/360012169533-8-0-Release-Notes
Jan 22, 17:44 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 17:15 UTC

Scheduled - We will be deploying Shotgun 8.0.2.2 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://support.shotgunsoftware.com/hc/en-us/articles/360012169533-8-0-Release-Notes

Detailed Schedule
Duration: 1 h
Jan 22, 17:07 UTC

Jan 21, 2019

Upgrade - All Hosted Sites: 8.0.2.1

Completed - The scheduled maintenance has been completed. Users will need to log back into their Shotgun account. Release notes are available here: https://support.shotgunsoftware.com/hc/en-us/articles/360012169533#8_0_2_1
Jan 21, 15:40 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 11:00 UTC

Scheduled - We will be deploying Shotgun 8.0.2.1 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://support.shotgunsoftware.com/hc/en-us/articles/360012169533#8_0_2_1

Detailed Schedule
Duration: 5 h
UTC Monday Jan 21th, 1100
AEST Monday Jan 21th, 2200
JST Monday Jan 21th, 2000
CST Monday Jan 21th, 1900
IST Monday Jan 21th, 1630
BST Monday Jan 21th, 1100
EDT Monday Jan 21th, 0600
PDT Monday Jan 21th, 0300
Jan 18, 20:36 UTC

Jan 20, 2019

No incidents reported.

Jan 19, 2019

No incidents reported.

Jan 18, 2019

No incidents reported.

Jan 17, 2019

Performance Degradation - Shotgun

Resolved - This incident is now resolved. We are still monitoring some results. All sites will be updated to the same version next week.
Jan 17, 21:24 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 17, 19:13 UTC

Update - We will upgrading sites currently running 8.0.2.0 to 8.0.2.1 shortly. This is to address a regression introduced in 8.0.2.0 which caused stability issues for some clients. No downtime is expected, but users of upgraded sites will need to log back into their Shotgun account.
Jan 17, 17:40 UTC

Identified - The issue has been identified, we've rolled back most sites to a previous stable version while we work on a fix.
Jan 16, 20:41 UTC

Investigating - We are observing a degradation of performance on some sites following this morning's release. We will be reverting affected sites to a previous version while we investigate the problem.
Jan 16, 19:57 UTC

Maintenance - Account Center

Completed - The scheduled maintenance has been completed.
Jan 17, 15:17 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 15:01 UTC

Scheduled - We will be updating the Shotgun Account Center. https://account.shotgunsoftware.com will be temporarily unavailable.
Jan 16, 18:49 UTC

Jan 16, 2019

Upgrade - All Hosted Sites: 8.0.2.0

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 11:00 UTC

Scheduled - We will be deploying Shotgun 8.0.2.0 to all hosted sites. No downtime is expected, but users will need to log back into their Shotgun account. Note that this deployment will be staggered over multiple waves. All sites will have been updated by January 16th 17:00 UTC.

Please see the Release Notes for further information: Available here: https://support.shotgunsoftware.com/hc/en-us/articles/360012169533#8_0_2_0

Detailed Schedule
Duration: 30 h
UTC Tuesday Jan 15th, 1100
AEST Tuesday Jan 15th, 2200
JST Tuesday Jan 15th, 2000
CST Tuesday Jan 15th, 1900
IST Tuesday Jan 15th, 1630
BST Tuesday Jan 15th, 1100
EDT Tuesday Jan 15th, 0600
PDT Tuesday Jan 15th, 0300
Jan 14, 19:52 UTC

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No Downtime - Transcoder Maintenance

Completed - The scheduled maintenance has been completed.
Jan 13, 00:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 00:01 UTC

Scheduled - We will be performing routine maintenance on our Transcoding Service. The service will remain available but longer than usual transcode times may be experienced during the maintenance window due to temporarily reduced capacity.
Jan 11, 11:25 UTC

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.