Shotgun Software Status

All Systems Operational

About This Site

We are actively monitoring all of our Shotgun services to help deliver the best possible service to you. This page is a dedicated place for you to find any scheduled or unscheduled events, as well as performance and uptime graphs.

Shotgun Operational

Transcoding Service Operational

CDN Operational

Notification Service Operational

Account Center Operational

Help Center Operational

Public Website Operational

Shotgun Trials Operational

Shotgun Community Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Shotgun Avg Response Time

Fetching

Shotgun Avg API Response Time

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Past Incidents

Nov 30, 2020

No incidents reported today.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

Service Degradation - Email Notifications

Resolved - This incident has been resolved.
Nov 27, 00:13 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 23:06 UTC

Investigating - We are observing reports of missing email notifications for some sites. This issue is under investigation.
Nov 26, 20:00 UTC

Nov 26, 2020

Shotgun upstream issue

Resolved - AWS reports that their services have been fully restored. This incident is now resolved.
Nov 26, 13:05 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 25, 21:22 UTC

Update - Old transcoding jobs have been reprocessed. There still a few failed transcoding jobs that we get requeue soon.
Nov 25, 21:17 UTC

Update - The transcoding service is slowly processing the old jobs, thanks for your patience.
Nov 25, 20:16 UTC

Update - We have been able to mitigate the issue. New uploaded media will now be transcoded normally but old media will not get reprocessed yet.
Nov 25, 19:20 UTC

Update - Related to the AWS outage, there is currently very little transcoding job processed. There around 2 hours of waiting time to get media transcoded and it's going up.
Nov 25, 18:23 UTC

Update - We are observing longer than usual delay before uploaded media are transcoded.
Nov 25, 17:24 UTC

Update - We have now observed a an impact on the Shotgun notification service. AWS has acknowledged the issue and are working towards a solution.
Nov 25, 15:17 UTC

Investigating - We're noticing some upstream issue in certain AWS services. Currently Shotgun is not impacted, but we're actively monitoring the situation.
Nov 25, 14:24 UTC

Nov 25, 2020

Nov 24, 2020

No incidents reported.

Nov 23, 2020

Service Degradation - Shotgun

Resolved - A few sites have been affected by a 3 database restarts, we found and fixed the issue.
Nov 23, 22:50 UTC

Identified - The issue has been identified and a fix is being implemented.
Nov 23, 21:22 UTC

Investigating - We are observing a high number of failed requests to the Shotgun service which may impact site availability for some clients. This issue is under investigation. New shotgun trials creation is currently disabled.
Nov 23, 20:10 UTC

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

Service Degradation - Shotgun

Postmortem - Read details
Nov 24, 17:27 UTC

Resolved - This incident has been resolved.
Nov 20, 11:19 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 10:49 UTC

Identified - The issue has been identified and a fix is being implemented.
Nov 20, 10:30 UTC

Investigating - We are observing a high number of failed requests to the Shotgun service which may impact site availability for some clients. Email notifications may also be delayed. This issue is under investigation.
Nov 20, 09:54 UTC

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

Service Degradation - Shotgun Trials

Resolved - This incident has been resolved.
Nov 16, 02:10 UTC

Investigating - Shotgun trial sites (https://www.shotgunsoftware.com/trial) are currently unavailable. We are investigating the issue.
Nov 16, 00:40 UTC