AWS reports that their services have been fully restored. This incident is now resolved.
Nov 26, 13:05 UTC
A fix has been implemented and we are monitoring the results.
Nov 25, 21:22 UTC
Old transcoding jobs have been reprocessed. There still a few failed transcoding jobs that we get requeue soon.
Nov 25, 21:17 UTC
The transcoding service is slowly processing the old jobs, thanks for your patience.
Nov 25, 20:16 UTC
We have been able to mitigate the issue. New uploaded media will now be transcoded normally but old media will not get reprocessed yet.
Nov 25, 19:20 UTC
Related to the AWS outage, there is currently very little transcoding job processed. There around 2 hours of waiting time to get media transcoded and it's going up.
Nov 25, 18:23 UTC
We are observing longer than usual delay before uploaded media are transcoded.
Nov 25, 17:24 UTC
We have now observed a an impact on the Shotgun notification service. AWS has acknowledged the issue and are working towards a solution.
Nov 25, 15:17 UTC
We're noticing some upstream issue in certain AWS services. Currently Shotgun is not impacted, but we're actively monitoring the situation.
Nov 25, 14:24 UTC