All Systems Operational

About This Site

We are actively monitoring all of our Shotgun services to help deliver the best possible service to you. This page is a dedicated place for you to find any scheduled or unscheduled events, as well as performance and uptime graphs.

Shotgun ? Operational
Transcoding Service ? Operational
CDN ? Operational
Notification Service ? Operational
Account Center ? Operational
Help Center ? Operational
Public Website ? Operational
Shotgun Trials ? Operational
Shotgun Community ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Shotgun Avg Response Time ?
Fetching
Shotgun Avg API Response Time ?
Fetching
Past Incidents
Dec 6, 2019

No incidents reported today.

Dec 5, 2019
Maintenance - Account Center
Completed - The scheduled maintenance has been completed.
Dec 5, 15:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 15:01 UTC
Scheduled - We will be updating the Shotgun Account Center. https://account.shotgunsoftware.com will be temporarily unavailable. Shotgun trial requests will be delayed until the end of the maintenance.
Dec 5, 14:52 UTC
Upgrade - All Hosted Sites: 8.8.0.3018
Completed - The scheduled maintenance has been completed.
Dec 5, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 13:00 UTC
Scheduled - We will be deploying Shotgun 8.8.0.3018 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://support.shotgunsoftware.com/hc/en-us/articles/360039101554-8-8-Release-Notes#8_8_0_3018

Detailed Schedule
Duration: 0.5 h
UTC: Thursday, December 5, 1300
Dec 4, 20:31 UTC
Dec 4, 2019
Upgrade - All Hosted Sites: 8.8.0.3007
Completed - The scheduled maintenance has been completed. Users may need to log back into their Shotgun account.
Release notes are available here:
https://support.shotgunsoftware.com/hc/en-us/articles/360039101554-8-8-Release-Notes
Dec 4, 16:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 11:00 UTC
Scheduled - We will be deploying Shotgun 8.8.0.3007 to all hosted sites. A short amount of downtime is expected, and users will need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://support.shotgunsoftware.com/hc/en-us/articles/360039101554-8-8-Release-Notes

Detailed Schedule
Duration: 4 h
UTC: Wednesday, December 4, 11:00
PST: Wednesday, December 4, 03:00
CST: Wednesday, December 4, 05:00
EST: Wednesday, December 4, 06:00
GMT: Wednesday, December 4, 11:00
IST: Wednesday, December 4, 16:30
JST: Wednesday, December 4, 20:00
AEDT: Wednesday, December 4, 22:00
Dec 3, 21:03 UTC
Dec 3, 2019

No incidents reported.

Dec 2, 2019
Upgrade - All Hosted Sites: 8.7.0.2979
Completed - The scheduled maintenance has been completed.
Dec 2, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 13:00 UTC
Scheduled - We will be deploying Shotgun 8.7.0.2979 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://support.shotgunsoftware.com/hc/en-us/articles/360036416993-8-7-Release-Notes#8_7_0_2979

Detailed Schedule
Duration: 0.5 h
UTC: Monday, December 2, 1300
Nov 29, 20:34 UTC
Dec 1, 2019

No incidents reported.

Nov 30, 2019
No Downtime - All Hosted Sites Minor Maintenance
Completed - The scheduled maintenance has been completed.
Nov 30, 15:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 13:00 UTC
Scheduled - We will upgrade some infrastructure software components. No downtime is expected during the maintenance but some requests may punctually fail.

This maintenance is mandatory for all sites.
Nov 28, 19:48 UTC
Nov 29, 2019
Service Degradation - Shotgun
Resolved - Internal DNS became unavailable for a short period during scheduled maintenance which had a knock on effect on the Shotgun service, which became unavailable for a short period for some clients. This was quickly rectified and the Shotgun service is now functioning as expected.
Nov 29, 17:18 UTC
Investigating - We are observing a high number of failed requests to the Shotgun service which may impact site availability for some clients. Email notifications may also be delayed. This issue is under investigation.
Nov 29, 16:58 UTC
Degraded transcoding performance
Resolved - This incident has been resolved.
Nov 29, 15:31 UTC
Monitoring - We are monitoring the service. The waiting time is down to 10 minutes.
Nov 29, 15:10 UTC
Identified - We mitigated the issue and the transcoding delay is slowly going down.
Nov 29, 14:50 UTC
Investigating - The Shotgun Transcoding service is currently degraded. Users may experience longer than usual transcode times. We are currently investigating this issue. The current delay to get jobs transcoded is 15 minutes
Nov 29, 14:29 UTC
Nov 28, 2019
Upgrade - All Hosted Sites: 8.7.0.2945
Completed - The scheduled maintenance has been completed.
Nov 28, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 13:00 UTC
Scheduled - We will be deploying Shotgun 8.7.0.2945 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Detailed Schedule
Duration: 0.5 h
UTC: Thursday, November 28, 1300
Nov 27, 21:01 UTC
Nov 27, 2019
Maintenance - Account Center
Completed - The scheduled maintenance has been completed.
Nov 27, 14:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 14:45 UTC
Scheduled - We will be updating the Shotgun Account Center. https://account.shotgunsoftware.com will be temporarily unavailable. Shotgun trial requests will be delayed until the end of the maintenance.
Nov 27, 14:31 UTC
Upgrade - All Hosted Sites: 8.7.0.2923
Completed - The scheduled maintenance has been completed.
Nov 27, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 13:00 UTC
Scheduled - We will be deploying Shotgun 8.7.0.2923 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Detailed Schedule
Duration: 0.5 h
UTC: Wednesday, November 27, 1300
Nov 26, 20:57 UTC
Nov 26, 2019
Service Degradation - Shotgun
Postmortem - Read details
Nov 28, 16:23 UTC
Resolved - This incident has been resolved.
Nov 26, 15:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 13:41 UTC
Update - We are continuing to investigate this issue.
Nov 26, 13:13 UTC
Update - We are continuing to investigate this issue.
Nov 26, 11:36 UTC
Investigating - We are observing a high number of failed requests to the Shotgun service which may impact site availability for some clients. Email notifications may also be delayed. This issue is under investigation.
Nov 26, 10:14 UTC
Upgrade - All Hosted Sites: 8.7.0.2920
Completed - The deploy has been cancelled
Nov 26, 12:01 UTC
Scheduled - We will be deploying Shotgun 8.7.0.2920 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Detailed Schedule
Duration: 0.5 h
UTC: Tuesday, November 26, 1300
Nov 25, 20:51 UTC
Nov 25, 2019
Upgrade - All Hosted Sites: 8.7.0.2912
Completed - The scheduled maintenance has been completed.
Nov 25, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 13:00 UTC
Scheduled - We will be deploying Shotgun 8.7.0.2912 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://support.shotgunsoftware.com/hc/en-us/articles/360036416993-8-7-Release-Notes#8_7_0_2912

Detailed Schedule
Duration: 0.5 h
UTC: Monday, November 25, 1300
Nov 22, 20:25 UTC
Nov 24, 2019
Downtime - All hosted sites - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Nov 24, 15:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 14:00 UTC
Scheduled - We will be performing routine maintenance on our database servers. All hosted sites will be placed into maintenance mode for the duration of this mandatory operation.

Detailed Schedule
Duration: 120 minutes
Downtime: 5-10 minutes
UTC Sunday Nov 24th, 1400
AEDT Monday Nov 25th, 0100
JST Sunday Nov 24th, 2300
CST Sunday Nov 24th, 2200
IST Sunday Nov 24th, 1930
GMT Sunday Nov 24th, 1400
EST Sunday Nov 24th, 0900
PST Sunday Nov 24th, 0600
Nov 15, 20:22 UTC
Nov 23, 2019

No incidents reported.

Nov 22, 2019
Service Degradation - Community
Resolved - This incident has been resolved.
Nov 22, 16:36 UTC
Identified - Some requests to our Community forums are intermittently failing. The backend provider is aware of the problem and actively working towards a fix.
Nov 22, 13:29 UTC
Service Degradation - Community
Resolved - This incident has been resolved.
Nov 22, 11:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 11:03 UTC
Investigating - Some requests to our Community forums are intermittently failing. The backend provider is aware of the problem and actively working towards a fix.
Nov 22, 10:06 UTC
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