Shotgun Software Status

All Systems Operational

About This Site

We are actively monitoring all of our Shotgun services to help deliver the best possible service to you. This page is a dedicated place for you to find any scheduled or unscheduled events, as well as performance and uptime graphs.

Shotgun Operational

Transcoding Service Operational

Notification Service Operational

Account Center Operational

Help Center Operational

Public Website Operational

Shotgun Trials Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Shotgun Avg Response Time

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Shotgun Avg API Response Time

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Help Center Uptime

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Public Website Uptime

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Account Center Uptime

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Transcoder Avg. Waiting Time

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Transcoder Uptime

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Past Incidents

Jun 24, 2018

No incidents reported today.

Jun 23, 2018

No incidents reported.

Jun 22, 2018

No incidents reported.

Jun 21, 2018

Maintenance - Account Center

Resolved - This incident has been resolved.
Jun 21, 15:35 UTC

Investigating - We will be updating the Shotgun Account Center. https://account.shotgunsoftware.com will be temporarily unavailable.
Jun 21, 15:12 UTC

Outage - Account Center

Resolved - The implemented fix has resolved the issue.
Jun 21, 09:32 UTC

Monitoring - A fix has been deployed for the Shotgun Account Center.
Jun 21, 08:55 UTC

Identified - The Shotgun account center website https://account.shotgunsoftware.com is currently unavailable. We are currently working on a fix.
Jun 21, 08:51 UTC

No Downtime - All Hosted Sites Minor Maintenance

Completed - The scheduled maintenance has been completed.
Jun 21, 08:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 07:31 UTC

Scheduled - We will upgrade some infrastructure software components. No downtime is expected during the maintenance but some requests may punctually fail.

This maintenance is mandatory for all sites.
Jun 21, 07:14 UTC

Jun 20, 2018

No incidents reported.

Jun 19, 2018

Degraded performance in Ireland

Resolved - We have had no reports of slowness since the last 8h. Ireland end-points are still excluded from our CDN; they will be put back when we are confident that the problem is resolved.
Jun 19, 13:37 UTC

Monitoring - Our CDN provider identified network issue on some of their access point in Ireland. Until the problem is fixed, the Ireland end-point will be removed from our CDN.
Jun 18, 22:54 UTC

Investigating - We have observed a degradation of performance with our accelerator service for sites in Ireland. We are currently investigating with our accelerator provider. Please contact Shotgun Support if you are experiencing this issue.
Jun 18, 18:22 UTC

Jun 18, 2018

All Hosted Sites: 7.9.2.2 Upgrade

Completed - The scheduled maintenance has been completed.
Jun 18, 20:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 19:45 UTC

Scheduled - We will be deploying Shotgun 7.9.2.2 to improve internal services on all hosted sites. No downtime is expected.

Detailed Schedule
Duration: 1 h
Jun 18, 19:33 UTC

Jun 17, 2018

Downtime - All hosted sites: Database Server Maintenance

Completed - The scheduled maintenance has been completed.
Jun 17, 14:00 UTC

Verifying - Database maintenance is completed, sites are back online.
Jun 17, 13:19 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 13:00 UTC

Scheduled - We have some maintenance to perform on our database servers. All hosted sites will be in maintenance mode during the operation. This operation is mandatory for all sites.

Detailed Schedule
Duration: 1 hour
Downtime: 10 minutes
UTC Sunday June 17th, 1300
AEST Sunday June 17th, 2300
JST Sunday June 17th, 2200
CST Sunday June 17th, 2100
IST Sunday June 17th, 1830
BST Sunday June 17th, 1400
EDT Sunday June 17th, 0900
PDT Sunday June 17th, 0600
Jun 7, 13:37 UTC

Jun 16, 2018

No incidents reported.

Jun 15, 2018

All Hosted Sites Minor Maintenance - No Downtime

Completed - The scheduled maintenance has been completed.
Jun 15, 02:15 UTC

Update - The limited amount of affected sites are back online.
Jun 15, 01:03 UTC

Update - Some sites are down we are working on it.
Jun 15, 00:55 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 00:00 UTC

Scheduled - We will upgrade some infrastructure software components. There should be no downtime during the maintenance, but some requests may punctually fail.
Jun 14, 23:58 UTC

Jun 14, 2018

All Hosted Sites: 7.9.2.1 Upgrade

Completed - The scheduled maintenance has been completed. Release notes are available here: https://support.shotgunsoftware.com/hc/en-us/articles/360003723913-7-9-Release-Notes
Jun 14, 18:54 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 18:30 UTC

Scheduled - We will be deploying Shotgun 7.9.2.1 on all hosted sites. No downtime is expected.

Release notes
Available here: https://support.shotgunsoftware.com/hc/en-us/articles/360003723913-7-9-Release-Notes

Detailed Schedule
Duration: 1 h
Jun 14, 18:17 UTC

Jun 13, 2018

No incidents reported.

Jun 12, 2018

All Hosted Sites: 7.9.2.0 Upgrade

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 13:00 UTC

Scheduled - We will be deploying Shotgun 7.9.2.0 on all hosted sites. No downtime is expected.

Release notes
Available here: https://support.shotgunsoftware.com/hc/en-us/articles/360003723913-7-9-Release-Notes

Detailed Schedule
Duration: 4 h
UTC Tuesday June 12th, 1300
AEST Tuesday June 12th, 2300
JST Tuesday June 12th, 2200
CST Tuesday June 12th, 2100
IST Tuesday June 12th, 1830
BST Tuesday June 12th, 1400
EDT Tuesday June 12th, 0900
PDT Tuesday June 12th, 0600
Jun 11, 19:36 UTC

Jun 11, 2018

Transcoder Maintenance [NO DOWNTIME]

Completed - The scheduled maintenance has been completed.
Jun 11, 05:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 03:40 UTC

Scheduled - Transcoding service will be available as usual. A longer time to transcode may be experienced since we may be running with a reduced transcoding capacity periodically during the update.
Jun 11, 03:24 UTC

Jun 10, 2018

No incidents reported.