All Systems Operational

About This Site

We are actively monitoring all of our Shotgun services to help deliver the best possible service to you. This page is a dedicated place for you to find any scheduled or unscheduled events, as well as performance and uptime graphs.

Shotgun ? Operational
Transcoding Service ? Operational
CDN ? Operational
Notification Service ? Operational
Account Center ? Operational
Help Center ? Operational
Public Website ? Operational
Shotgun Trials ? Operational
Shotgun Community ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Shotgun Avg Response Time ?
Fetching
Shotgun Avg API Response Time ?
Fetching
Help Center Uptime
Fetching
Public Website Uptime
Fetching
Account Center Uptime
Fetching
Shotgun Community
Fetching
Past Incidents
Sep 16, 2019

No incidents reported today.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019
Completed - The scheduled maintenance has been completed. Users may need to log back into their Shotgun account. Release notes are available here:
https://support.shotgunsoftware.com/hc/en-us/articles/360034056053-8-5-Release-Notes#8_5_0_2199
Sep 12, 13:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 12:00 UTC
Scheduled - We will be deploying Shotgun 8.5.0.2199 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://support.shotgunsoftware.com/hc/en-us/articles/360034056053-8-5-Release-Notes#8_5_0_2199

Detailed Schedule
Duration: 1 h
UTC: Thursday, Sep 12th, 1200
Sep 11, 19:36 UTC
Sep 11, 2019

No incidents reported.

Sep 10, 2019
Resolved - This incident has been resolved.
Sep 10, 23:55 UTC
Identified - We have identify the faulty version, we are reverting to the previous version. We will post when the revert will be completed.
Sep 10, 22:46 UTC
Investigating - We are investigating an issue where RV and Shotgun Desktop are unable to authenticate with some Shotgun sites.
Sep 10, 22:35 UTC
Completed - The scheduled maintenance has been completed.
Sep 10, 12:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 08:00 UTC
Scheduled - We will be deploying Shotgun 8.5.0.2179 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://support.shotgunsoftware.com/hc/en-us/articles/360034056053-8-5-Release-Notes#8_5_0_2179

Detailed Schedule
Duration: 1 h
UTC: Tuesday, Sep 10th, 1200
Sep 9, 20:27 UTC
Sep 9, 2019
Resolved - This incident has been resolved.
Sep 9, 16:00 UTC
Monitoring - We reverted the faulty version and new trials are back online.
Sep 9, 15:47 UTC
Investigating - Shotgun new trials feature is currently unavailable. This issue is under investigation.
Sep 9, 14:42 UTC
Completed - The scheduled maintenance has been completed.
Sep 9, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 09:00 UTC
Scheduled - We will upgrade some infrastructure software components. No downtime is expected during the maintenance but some requests may punctually fail.

This maintenance is mandatory for all sites.
Sep 6, 14:41 UTC
Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019
Completed - The scheduled maintenance has been completed. Users may need to log back into their Shotgun account. Release notes are available here:
https://support.shotgunsoftware.com/hc/en-us/articles/360034056053-8-5-Release-Notes#8_5_0_2129
Sep 5, 12:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 12:00 UTC
Scheduled - We will be deploying Shotgun 8.5.0.2129 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://support.shotgunsoftware.com/hc/en-us/articles/360034056053-8-5-Release-Notes#8_5_0_2129

Detailed Schedule
Duration: 1 h
UTC:Thursday September 5th, 1200
Sep 5, 00:03 UTC
Sep 4, 2019

No incidents reported.

Sep 3, 2019
Resolved - We have fixed the issue and affected sites have received all their delayed email notifications.
Sep 3, 18:52 UTC
Investigating - We are currently investigating some delay in email notifications. It only affect a few sites.
Sep 3, 17:50 UTC
Completed - The scheduled maintenance has been completed. Users may need to log back into their Shotgun account. Release notes are available here:
https://support.shotgunsoftware.com/hc/en-us/articles/360034056053-8-5-Release-Notes#8_5_0_2107
Sep 3, 12:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 12:00 UTC
Scheduled - We will be deploying Shotgun 8.5.0.2107 to all hosted sites. No downtime is expected, but users may need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://support.shotgunsoftware.com/hc/en-us/articles/360034056053-8-5-Release-Notes#8_5_0_2107

Detailed Schedule
Duration: 1 h
UTC: Tuesday, September 3rd, 1200
Sep 3, 01:33 UTC
Sep 2, 2019

No incidents reported.