All Systems Operational

About This Site

We are actively monitoring all of our Shotgun services to help deliver the best possible service to you. This page is a dedicated place for you to find any scheduled or unscheduled events, as well as performance and uptime graphs.

Uptime over the past 90 days. View historical uptime.
Shotgun   ? Operational
Transcoding Service   ? Operational
CDN   ? Operational
90 days ago
100.0 % uptime
Today
Notification Service   ? Operational
Account Center   ? Operational
Help Center   ? Operational
Public Website   ? Operational
Shotgun Trials   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
No Downtime - All Hosted Sites Minor Maintenance Dec 10, 13:00-14:00 UTC
We will upgrade some infrastructure software components. No downtime is expected during the maintenance but some requests may punctually fail.

This maintenance is mandatory for all sites.
Posted on Dec 8, 03:24 UTC
System Metrics Month Week Day
Shotgun Avg Response Time ?
Fetching
Shotgun Avg API Response Time ?
Fetching
Help Center Uptime
Fetching
Public Website Uptime
Fetching
Account Center Uptime
Fetching
Past Incidents
Dec 10, 2018

No incidents reported today.

Dec 9, 2018
Service Degradation - Shotgun
Resolved - This incident has been resolved.
Dec 9, 04:24 UTC
Monitoring - We have identify and fixed the issue. There was almost no visible client impact
Dec 9, 04:23 UTC
Investigating - We are observing a number of failed requests to the Shotgun service which may impact site availability for some clients. This issue is under investigation.
Dec 9, 03:52 UTC
Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018
Upgrade - All Hosted Sites: 8.0.0.3
Completed - The scheduled maintenance has been completed. Some users will need to log back into their Shotgun account. Release notes are available here: https://support.shotgunsoftware.com/hc/en-us/articles/360012169533-8-0-Release-Notes
Dec 6, 14:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 14:01 UTC
Scheduled - We will be deploying Shotgun 8.0.0.3 to all hosted sites. No downtime is expected, but users will need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://support.shotgunsoftware.com/hc/en-us/articles/360012169533-8-0-Release-Notes

Detailed Schedule
Duration: 1 h
Dec 6, 13:39 UTC
Upgrade - Remaining Hosted Sites to 8.0
Completed - The scheduled maintenance has been completed. Some users will need to log back into their Shotgun account. Release notes are available here: https://support.shotgunsoftware.com/hc/en-us/articles/360012169533-8-0-Release-Notes
Dec 6, 12:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 11:00 UTC
Scheduled - We will be deploying only on the remaining sites. A possible downtime is expected (1 minute or less). Users will need to log back into their Shotgun account.

Detailed Schedule
Duration: 3 h
UTC Thursday Dec 6th, 1100
AEST Thursday Dec 6th, 2200
JST Thursday Dec 6th, 2000
CST Thursday Dec 6th, 1900
IST Thursday Dec 6th, 1630
BST Thursday Dec 6th, 1100
EDT Thursday Dec 6th, 0600
PDT Thursday Dec 6th, 0300
Dec 5, 21:03 UTC
Dec 5, 2018

No incidents reported.

Dec 4, 2018
Upgrade - All Hosted Sites: 8.0.0.0 – Possible short downtime (1 minute or less)
Completed - The scheduled maintenance has been completed. Users will need to log back into their Shotgun account. Release notes are available here: https://support.shotgunsoftware.com/hc/en-us/articles/360012169533-8-0-Release-Notes
NOTE: Some sites were not updated to 8.0.0.0. We will soon deploy a hotpatch to fix this situation. This deployment will be announced, as usual.
Dec 4, 21:46 UTC
Update - We are extending the maintenance window to 22:00 UTC. Sorry for the disturbance. Note that some new features won't be available until the end of the maintenance window.
Dec 4, 18:40 UTC
Update - The deployment has resumed. It should be completed at 20:00 GMT.
Dec 4, 17:11 UTC
Update - The deployment will resumed soon. The deployment should take 3 hours starting now.
Dec 4, 15:40 UTC
Update - The deployment is currently on hold. We are investigating a problem. Thanks.
Dec 4, 12:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 11:01 UTC
Scheduled - We will be deploying Shotgun 8.0.0.0 to all hosted sites. A possible downtime is expected (1 minute or less). Users will need to log back into their Shotgun account.

Please see the Release Notes for further information:
https://support.shotgunsoftware.com/hc/en-us/articles/360012169533

Detailed Schedule
Duration: 6 h
UTC Tuesday Dec 4th, 1100
AEST Tuesday Dec 4th, 2200
JST Tuesday Dec 4th, 2000
CST Tuesday Dec 4th, 1900
IST Tuesday Dec 4th, 1630
BST Tuesday Dec 4th, 1100
EDT Tuesday Dec 4th, 0600
PDT Tuesday Dec 4th, 0300
Dec 3, 20:28 UTC
Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

No incidents reported.

Nov 28, 2018

No incidents reported.

Nov 27, 2018

No incidents reported.

Nov 26, 2018

No incidents reported.

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