All Systems Operational

About This Site

We are actively monitoring all of our Shotgun services to help deliver the best possible service to you. This page is a dedicated place for you to find any scheduled or unscheduled events, as well as performance and uptime graphs.

Shotgun ? Operational
Transcoding Service ? Operational
CDN ? Operational
Notification Service ? Operational
Account Center ? Operational
Help Center ? Operational
Public Website ? Operational
Shotgun Trials ? Operational
Shotgun Community ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Shotgun Avg Response Time ?
Fetching
Shotgun Avg API Response Time ?
Fetching
Past Incidents
Nov 30, 2020

No incidents reported today.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020
Resolved - This incident has been resolved.
Nov 27, 00:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 23:06 UTC
Investigating - We are observing reports of missing email notifications for some sites. This issue is under investigation.
Nov 26, 20:00 UTC
Nov 26, 2020
Resolved - AWS reports that their services have been fully restored. This incident is now resolved.
Nov 26, 13:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 25, 21:22 UTC
Update - Old transcoding jobs have been reprocessed. There still a few failed transcoding jobs that we get requeue soon.
Nov 25, 21:17 UTC
Update - The transcoding service is slowly processing the old jobs, thanks for your patience.
Nov 25, 20:16 UTC
Update - We have been able to mitigate the issue. New uploaded media will now be transcoded normally but old media will not get reprocessed yet.
Nov 25, 19:20 UTC
Update - Related to the AWS outage, there is currently very little transcoding job processed. There around 2 hours of waiting time to get media transcoded and it's going up.
Nov 25, 18:23 UTC
Update - We are observing longer than usual delay before uploaded media are transcoded.
Nov 25, 17:24 UTC
Update - We have now observed a an impact on the Shotgun notification service. AWS has acknowledged the issue and are working towards a solution.
Nov 25, 15:17 UTC
Investigating - We're noticing some upstream issue in certain AWS services. Currently Shotgun is not impacted, but we're actively monitoring the situation.
Nov 25, 14:24 UTC
Nov 25, 2020
Nov 24, 2020

No incidents reported.

Nov 23, 2020
Resolved - A few sites have been affected by a 3 database restarts, we found and fixed the issue.
Nov 23, 22:50 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 23, 21:22 UTC
Investigating - We are observing a high number of failed requests to the Shotgun service which may impact site availability for some clients. This issue is under investigation. New shotgun trials creation is currently disabled.
Nov 23, 20:10 UTC
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Postmortem - Read details
Nov 24, 17:27 UTC
Resolved - This incident has been resolved.
Nov 20, 11:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 10:49 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 20, 10:30 UTC
Investigating - We are observing a high number of failed requests to the Shotgun service which may impact site availability for some clients. Email notifications may also be delayed. This issue is under investigation.
Nov 20, 09:54 UTC
Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020
Resolved - This incident has been resolved.
Nov 16, 02:10 UTC
Investigating - Shotgun trial sites (https://www.shotgunsoftware.com/trial) are currently unavailable. We are investigating the issue.
Nov 16, 00:40 UTC