Shotgun Software Status

All Systems Operational

About This Site

We are actively monitoring all of our Shotgun services to help deliver the best possible service to you. This page is a dedicated place for you to find any scheduled or unscheduled events, as well as performance and uptime graphs.

Shotgun Operational

Transcoding Service Operational

Notification Service Operational

Webhook Service (beta) Operational

Account Center Operational

Help Center Operational

Public Website Operational

Shotgun Trials Operational

Shotgun Community Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 23, 2021

No incidents reported today.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

Degraded transcoding performance

Resolved - This incident has been resolved.
Jan 21, 20:13 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 21, 19:45 UTC

Identified - The issue has been identified and a fix is being implemented.
Jan 21, 16:52 UTC

Investigating - The Shotgun Transcoding service is currently degraded. Users may experience longer than usual transcode times. We are currently investigating this issue.
Jan 21, 16:40 UTC

Service Degradation - Shotgun

Postmortem - Read details
Jan 22, 16:36 UTC

Resolved - This incident has been resolved.
Jan 21, 10:46 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 21, 10:19 UTC

Identified - The issue has been identified and a fix is being implemented.
Jan 21, 10:12 UTC

Investigating - We are observing a high number of failed requests to the Shotgun service which may impact site availability for some clients. Email notifications may also be delayed. This issue is under investigation.
Jan 21, 08:41 UTC

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

Webhooks delivery issues

Resolved - This incident has been resolved.
Jan 16, 01:33 UTC

Update - We are continuing to work on a fix for this issue.
Jan 16, 00:31 UTC

Update - The cause of the problem has been identified and we're working on a fix. In the meantime delayed webhook events are being sent out, however a very small percentage of events may be lost.
Jan 15, 23:13 UTC

Identified - The issue has been identified and a fix is being implemented.
Jan 15, 22:06 UTC

Update - We are continuing to investigate this issue.
Jan 15, 21:33 UTC

Investigating - Some webhook deliveries are currently stalled. We're investigating the issue.

Email notifications are fully functional, and there are no delays there.
Jan 15, 20:48 UTC

Jan 15, 2021

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.