We are actively monitoring all of our ShotGrid services to help deliver the best possible service to you. This page is a dedicated place for you to find any scheduled or unscheduled events, as well as performance and uptime graphs.
Resolved -
This incident has been resolved.
Mar 25, 21:14 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 25, 21:09 UTC
Identified -
The issue has been identified and a fix is being implemented.
Mar 25, 20:54 UTC
Investigating -
We are observing a high number of failed requests to the ShotGrid service which may impact transcoding for some clients. Email notifications may also be delayed. This issue is under investigation.
Mar 25, 20:36 UTC
Completed -
The scheduled maintenance has been completed.
Mar 24, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 13:00 UTC
Scheduled -
We will upgrade the email notification and webhooks infrastructure. No downtime is expected but some email notifications and webhooks deliveries may be delayed during the maintenance window.
Mar 20, 20:03 UTC
Resolved -
This incident has been resolved.
Mar 21, 03:06 UTC
Identified -
The issue has been identified and a fix is being implemented.
Mar 21, 03:02 UTC
Investigating -
We are observing failed login requests to the ShotGrid service which may impact site availability for some clients. Email notifications may also be delayed. This issue is under investigation.
Mar 21, 02:45 UTC
Resolved -
This incident has been resolved.
Mar 18, 17:08 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 18, 16:58 UTC
Identified -
The issue has been identified and a fix is being implemented.
Mar 18, 16:07 UTC
Investigating -
We are observing a number of failed requests to the ShotGrid service which may impact activating users for some clients. This issue is under investigation.
Mar 18, 15:26 UTC
Resolved -
This incident has been resolved.
Mar 18, 17:05 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 18, 16:46 UTC
Update -
We are continuing to work on a fix for this issue.
Mar 18, 16:05 UTC
Identified -
We have identified an issue whereby some customers are unable to launch DCCs from within ShotGrid. A fix is being implemented.
Mar 18, 14:27 UTC
Investigating -
We are observing a high number of failed requests to the ShotGrid service which may impact site availability for some clients. Email notifications may also be delayed. This issue is under investigation.
Mar 18, 13:55 UTC