All Systems Operational

About This Site

We are actively monitoring all of our Shotgun services to help deliver the best possible service to you. This page is a dedicated place for you to find any scheduled or unscheduled events, as well as performance and uptime graphs.

Shotgun ? Operational
Transcoding Service ? Operational
Notification Service ? Operational
Account Center ? Operational
Help Center ? Operational
Public Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Shotgun Avg Response Time ?
Fetching
Shotgun Avg API Response Time ?
Fetching
Transcoder Avg. Response Time
Fetching
Shotgun Uptime ?
Fetching
Account Center Uptime
Fetching
Help Center Uptime ?
Fetching
Public Website Uptime ?
Fetching
Past Incidents
Jul 22, 2017

No incidents reported today.

Jul 21, 2017

No incidents reported.

Jul 20, 2017

No incidents reported.

Jul 19, 2017
Completed - The scheduled maintenance has been completed.
Jul 19, 13:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 10:00 UTC
Scheduled - We will be deploying Shotgun 7.3.0.0 on all hosted sites. A downtime of under 1 min is expected.

Release notes
Available here: https://support.shotgunsoftware.com/hc/en-us/articles/115000695793--7-3-Release-Notes

Detailed Schedule
Duration: 5 h
UTC Wednesday July 19th, 1000
AEST Wednesday July 19th, 2000
JST Wednesday July 19th, 1900
CST Wednesday July 19th, 1800
IST Wednesday July 19th, 1530
BST Wednesday July 19th, 1100
EDT Wednesday July 19th, 0600
PDT Wednesday July 19th, 0300
Jul 18, 23:05 UTC
Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017

No incidents reported.

Jul 13, 2017
Completed - The scheduled maintenance has been completed.
Jul 13, 17:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 16:00 UTC
Scheduled - We will be deploying Shotgun 7.2.2.1 on all hosted sites. No downtime is expected.

This release includes internal changes in order to streamline and improve the deployment performance of the forthcoming 7.3.0.0 release.

Duration: 1 h
Jul 13, 15:47 UTC
Resolved - This incident has been resolved.
Jul 13, 02:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 13, 02:04 UTC
Investigating - We have observed a degradation in transcoding performance for sites using the tokyo storage location. The current waiting time is around 40 min. We are currently investigating.
Jul 13, 01:37 UTC
Jul 12, 2017

No incidents reported.

Jul 11, 2017
Resolved - An issue with the server hosting the Public Web site was discovered and fixed. Trials are working as expected again.
Jul 11, 17:33 UTC
Investigating - It is currently impossible to sign up for a new Shotgun Trial. We are currently investigating the issue.
Jul 11, 14:51 UTC
Jul 10, 2017

No incidents reported.

Jul 9, 2017

No incidents reported.

Jul 8, 2017

No incidents reported.