All Systems Operational

About This Site

We are actively monitoring all of our Shotgun services to help deliver the best possible service to you. This page is a dedicated place for you to find any scheduled or unscheduled events, as well as performance and uptime graphs.

Shotgun ? Operational
Transcoding Service ? Operational
Notification Service ? Operational
Account Center ? Operational
Help Center ? Operational
Public Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Shotgun Avg Response Time ?
Fetching
Shotgun Avg API Response Time ?
Fetching
Transcoder Avg. Response Time
Fetching
Shotgun Uptime ?
Fetching
Account Center Uptime
Fetching
Help Center Uptime ?
Fetching
Public Website Uptime ?
Fetching
Past Incidents
May 27, 2017

No incidents reported today.

May 26, 2017

No incidents reported.

May 25, 2017

No incidents reported.

May 24, 2017
Completed - The scheduled maintenance has been completed.
May 24, 20:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 19:30 UTC
Scheduled - We will be deploying Shotgun 7.1.2.4 on all hosted sites. No downtime is expected.

Release notes
Available here: https://support.shotgunsoftware.com/hc/en-us/articles/115000067714#7_1_2_4

Detailed Schedule
Duration: 1h
May 24, 19:16 UTC
May 23, 2017
Resolved - This incident has been resolved.
May 23, 18:52 UTC
Monitoring - We have scaled up the number of transcoder servers. We are monitoring the situation.
May 23, 17:48 UTC
Investigating - We have observed a degradation in transcoding performance for sites using the default storage location. We are currently investigating.
May 23, 16:55 UTC
May 22, 2017

No incidents reported.

May 21, 2017
Completed - The scheduled maintenance has been completed.
May 21, 14:37 UTC
Verifying - Database maintenance is completed. All hosted sites are back online.
May 21, 14:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 14:00 UTC
Scheduled - We have some maintenance to perform on our database servers. All hosted sites will be in maintenance mode during the operation. This operation is mandatory for all sites.

Detailed Schedule
Duration: 30 minutes
Downtime: 5-10 minutes
UTC Sunday May 21, 1400
AEDT Monday May 22, 0000
JST Sunday May 22 2300
CST Sunday May 21, 2200
IST Sunday May 21, 1930
GMT Sunday May 21, 1500
EST Sunday May 21, 1000
PST Sunday May 21, 0700
May 10, 18:41 UTC
May 20, 2017

No incidents reported.

May 19, 2017

No incidents reported.

May 18, 2017

No incidents reported.

May 17, 2017
Completed - The scheduled maintenance has been completed.
May 17, 19:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 19:15 UTC
Scheduled - We will be deploying Shotgun 7.1.2.3 on all hosted sites. No downtime is expected.

Release notes
Available here: https://support.shotgunsoftware.com/hc/en-us/articles/115000067714#7_1_2_3

Detailed Schedule
Duration:1h
May 17, 19:12 UTC
Resolved - An unresponsive server caused a slowdown in the transcoding service. The server has been replaced.
May 17, 00:54 UTC
Investigating - We have observed a degradation in transcoding performance for sites using the Ireland storage location. We are currently investigating.
May 17, 00:22 UTC
May 16, 2017

No incidents reported.

May 15, 2017
Resolved - Public web site is back online, sorry for the interruption.
May 15, 19:41 UTC
Investigating - The server hosting the Public Website refused to reboot after a routine maintenance. We are currently investigating the issue.
May 15, 18:38 UTC
May 14, 2017

No incidents reported.

May 13, 2017

No incidents reported.