All Systems Operational

About This Site

We are actively monitoring all of our Shotgun services to help deliver the best possible service to you. This page is a dedicated place for you to find any scheduled or unscheduled events, as well as performance and uptime graphs.

Shotgun   ? Operational
Transcoding Service   ? Operational
Notification Service   ? Operational
Account Center   ? Operational
Help Center   ? Operational
Public Website   ? Operational
Shotgun Trials   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Shotgun Avg Response Time ?
Fetching
Shotgun Avg API Response Time ?
Fetching
Transcoder Avg. Response Time
Fetching
Help Center Uptime
Fetching
Public Website Uptime
Fetching
Account Center Uptime
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Past Incidents
Apr 23, 2018

No incidents reported today.

Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 20, 2018

No incidents reported.

Apr 19, 2018

No incidents reported.

Apr 18, 2018
Completed - The scheduled maintenance has been completed.
Apr 18, 18:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 17:30 UTC
Scheduled - We will be deploying Shotgun 7.8.1.2 on all hosted sites. No downtime is expected.

Release notes
Available here: https://support.shotgunsoftware.com/hc/en-us/articles/360002102973-7-8-Release-Notes#7_8_1_2

Detailed Schedule
Duration: 1 h
Apr 18, 17:09 UTC
Apr 17, 2018

No incidents reported.

Apr 16, 2018
Resolved - We confirm that the rollback resolved the problem. We are now looking into a permanent fix and will resubmit the failed jobs soon. As explained before, some jobs will have to be re-submitted manually.
We are very sorry for the disruption.
Apr 16, 19:02 UTC
Monitoring - All sites have been rolled back. We are observing no transcoding failure since then. We will continue to monitor the situation.

We will trigger a re-transcoding for jobs that failed since Friday. However, in some cases, we won't be able to re-trigger the jobs. These jobs will have to be resubmitted manually.
Apr 16, 18:39 UTC
Update - We identified a regression in the transcoding process between versions 7.8.1.1 and version 7.8.1.0. Mitigation measures we tried to put in place didn't gave the expected results.

We are working on a fix, but in the meanwhile, all sites will be rolled-back to 7.8.1.0 in the next minutes. There will be no downtime during the rollback.
Apr 16, 18:03 UTC
Update - Our initially deployed workaround did not mitigate the issue completely so we are now investigating other avenues for a fix. Thank you for your patience.
Apr 16, 15:55 UTC
Identified - We have identified with high confidence a specific use case where clients uploading media using Shotgun API versions prior to v3.0.33 may experience intermittent transcoding failures. Please update to the latest version of the Shotgun API to avoid this issue: https://github.com/shotgunsoftware/python-api/releases
We are working to deploy a fix for clients using older versions of the Shotgun API as soon as possible.
Apr 16, 14:19 UTC
Update - Our investigation of recent transcoding issues affecting some clients is ongoing and we are confident that we are close to identifying the root cause. Thank you for your patience.
Apr 16, 13:40 UTC
Update - We are currently investigating an issue where transcoding jobs fail intermittently.
Apr 16, 11:34 UTC
Investigating - We are currently investigating this issue.
Apr 16, 11:34 UTC
Apr 15, 2018
Completed - The scheduled maintenance has been completed.
Apr 15, 12:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 12:00 UTC
Scheduled - Amazon will be updating it's root certificates for Amazon S3 Transfer Acceleration endpoints. Please see our announcement at https://autode.sk/aws-ca-change regarding this change.
Apr 6, 13:48 UTC
Apr 14, 2018

No incidents reported.

Apr 13, 2018
Completed - The scheduled maintenance has been completed.
Apr 13, 14:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 14:00 UTC
Scheduled - We will be deploying Shotgun 7.8.1.1 on all hosted sites. No downtime is expected.

Release notes
Available here: https://support.shotgunsoftware.com/hc/en-us/articles/360002102973-7-8-Release-Notes#7_8_1_1

Detailed Schedule
Duration: 1 h
Apr 13, 13:38 UTC
Apr 12, 2018

No incidents reported.

Apr 11, 2018
Resolved - Maintenance is now completed
Apr 11, 21:12 UTC
Identified - We will be undergoing scheduled maintenance for the public web site. We expect a brief downtime during that period.

Detailed Schedule
Duration: 30 min
UTC Tuesday Apr 10th, 2100
AEST Tuesday Apr 11th, 0800
JST Tuesday Apr 11th, 0600
CST Tuesday Apr 11th, 0500
IST Tuesday Apr 11th, 0230
BST Tuesday Apr 10th, 2200
EDT Tuesday Apr 10th, 1700
PDT Tuesday Apr 10th, 1400
Apr 11, 20:01 UTC
Apr 10, 2018
Completed - The scheduled maintenance has been completed.
Apr 10, 13:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 10:01 UTC
Scheduled - We will be deploying Shotgun 7.8.1.0 on all hosted sites. No downtime is expected.

Release notes
Available here: https://support.shotgunsoftware.com/hc/en-us/articles/360002102973-7-8-Release-Notes

Detailed Schedule
Duration: 3 h
UTC Tuesday Apr 10th, 1000
AEST Tuesday Apr 10th, 2100
JST Tuesday Apr 10th, 1900
CST Tuesday Apr 10th, 1800
IST Tuesday Apr 10th, 1530
BST Tuesday Apr 10th, 1100
EDT Tuesday Apr 10th, 0600
PDT Tuesday Apr 10th, 0300
Apr 9, 19:53 UTC
Apr 9, 2018

No incidents reported.