All Systems Operational

About This Site

We are actively monitoring all of our Shotgun services to help deliver the best possible service to you. This page is a dedicated place for you to find any scheduled or unscheduled events, as well as performance and uptime graphs.

Shotgun   ? Operational
Transcoding Service   ? Operational
Notification Service   ? Operational
Account Center   ? Operational
Help Center   ? Operational
Public Website   ? Operational
Shotgun Trials   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Shotgun Avg Response Time ?
Fetching
Shotgun Avg API Response Time ?
Fetching
Transcoder Avg. Response Time
Fetching
Shotgun Uptime ?
Fetching
Account Center Uptime
Fetching
Help Center Uptime ?
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Public Website Uptime ?
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Past Incidents
Nov 23, 2017

No incidents reported today.

Nov 22, 2017

No incidents reported.

Nov 21, 2017
Resolved - Transcoding Service back to normal, thanks for your patience.
Nov 21, 01:32 UTC
Monitoring - We manually kicked in the auto-scaling in Tokyo region, the transcoders are quickly chewing the accumulated jobs.
Nov 21, 01:15 UTC
Investigating - We have observed a degradation in transcoding performance for sites using the Tokyo storage location. The current waiting time is around 30 min. We are currently investigating.
Nov 21, 00:57 UTC
Nov 20, 2017

No incidents reported.

Nov 19, 2017

No incidents reported.

Nov 18, 2017

No incidents reported.

Nov 17, 2017

No incidents reported.

Nov 16, 2017
Completed - The scheduled maintenance has been completed.
Nov 16, 17:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 17:15 UTC
Scheduled - We removed support for a few unused less secure SSL ciphers. We don't expect any impact on clients.

Removed ciphers:
* DES-CBC3-SHA
* ECDHE-RSA-DES-CBC3-SHA
* CAMELLIA128
* CAMELLIA256
Nov 16, 17:15 UTC
Nov 15, 2017
Resolved - This incident has been resolved.
Nov 15, 23:01 UTC
Monitoring - Our Web Acceleration provider shutdown a faulty node which fixed the issue. We are monitoring the situation.
Nov 15, 20:33 UTC
Investigating - We received reports of clients unable to reach their Shotgun site from Norway, Sweden and Danemark. We are investigating the issue.
Nov 15, 19:49 UTC
Nov 14, 2017
Completed - The scheduled maintenance has been completed.
Nov 14, 14:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 11:00 UTC
Scheduled - We will be deploying Shotgun 7.5.1.0 on all hosted sites. No downtime is expected.

Release notes
Available here: https://support.shotgunsoftware.com/hc/en-us/articles/115003148414#7_5_1_0

Detailed Schedule
Duration: 3 h
UTC Tuesday Nov 14th, 1100
AEST Tuesday Nov 14th, 2200
JST Tuesday Nov 14th, 2000
CST Tuesday Nov 14th, 1900
IST Tuesday Nov 14th, 1630
BST Tuesday Nov 14th, 1100
EDT Tuesday Nov 14th, 0600
PDT Tuesday Nov 14th, 0300
Nov 13, 20:19 UTC
Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017
Completed - The scheduled maintenance has been completed.
Nov 10, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 05:00 UTC
Scheduled - Our Web Acceleration Service is planning network upgrades to rebuild for better performance, security, and content delivery throughput which could cause interruptions for some clients.

Who may be impacted?
- Clients not based in North America that use IP whitelisting on their Shotgun service and who have not requested that we disable Web Acceleration

What should you do?
- If you think you may be affected, we recommend that you update your IP Filtering ranges (see details below)
- If you are uncertain, please reach out to us at support@shotgunsoftware.com, we are happy to help!

The following IPs will be decommissioned:
• 151.249.89.0/24
• 151.249.90.0/24
• 174.35.61.0/24
• 174.35.62.0/24
• 174.35.63.0/24
• 174.35.71.0/24
• 174.35.112.0/24
• 174.35.42.0/24
• 151.249.95.0/24
• 148.253.242.0/24
• 174.35.122.0/24
• 174.35.123.0/24
• 211.43.158.0/24
• 211.43.159.0/24
• 175.35.113.0/24
• 174.35.46.0/24
• 174.35.47.0/24
• 174.35.81.0/24
• 174.35.114.0/24

New IP blocks will be as follows:
• 148.253.242.0/24
• 148.253.243.0/24
• 148.253.244.0/24
• 148.253.245.0/24
• 148.253.246.0/24
• 148.253.247.0/24
• 148.253.248.0/24
• 148.253.249.0/24
• 148.253.250.0/24
• 148.253.251.0/24
• 148.253.252.0/24
• 148.253.253.0/24
Nov 3, 22:04 UTC
Nov 9, 2017

No incidents reported.